AI Automation
AI automation that handles the busywork so your team can handle the business.
MCN Webservices builds custom AI agents and workflows for lead follow-up, scheduling, support, and reporting, connected to the CRM, calendar, and inbox you already use.
What We Automate
The processes that eat your team's time.
Lead qualification & follow-up
New leads get an instant, relevant response and are routed to the right person, instead of sitting in an inbox for hours.
Appointment scheduling
An AI agent checks your calendar, offers real availability, and books the appointment without back-and-forth emails.
Customer support triage
Common questions get answered instantly; anything that needs a human is flagged and handed off with full context.
Recurring reporting
Weekly or monthly performance summaries generated and delivered automatically, pulled from the tools you already track.
Internal workflow tools
Custom internal AI tools for tasks specific to your business, from document summarization to data entry.
CRM & email integration
Automations connect directly to your existing CRM, calendar, and email so nothing lives in a separate silo.
Chatbot vs. Automation
An AI chatbot is one piece. Automation is the whole system.
A chatbot answers questions in a chat window. Automation runs in the background, often with no chat interface at all.
| AI Chatbot | AI Automation | |
|---|---|---|
| Where it runs | A chat widget on your site | Behind the scenes, across your tools |
| Typical use | Answer FAQs, capture a lead's email | Qualify, route, schedule, follow up, report |
| Visible to customers | Yes, directly | Often no, it just makes things faster |
Our Process
From audit to a live automation in weeks.
Process audit
We map the exact steps your team repeats today and identify where automation saves the most time.
Design the workflow
We design the automation logic and connect it to your CRM, calendar, or inbox in a test environment.
Test with real data
We run the automation against real (anonymized where needed) scenarios before it touches live customers.
Launch & monitor
We go live and monitor closely for the first weeks, adjusting logic based on what actually happens.
FAQ
AI automation questions, answered.
We commonly automate lead follow-up and qualification, appointment scheduling, customer support responses, and recurring reporting, connected to the CRM, calendar, and email tools you already use.
No. We build, test, and hand off the automation with documentation, and monitor it during the first weeks after launch to make sure it is behaving the way your team expects.
A chatbot is one type of AI automation. Our automations also run in the background with no chat interface at all, for example automatically qualifying a lead and routing it to the right salesperson.
A single automation is typically included as part of our Growth package, priced from $3,500 plus $600 per month. Larger multi-workflow automation suites are scoped as part of a custom Scale engagement.
Ready to automate the work that's slowing your team down?
Tell us your biggest time sink and we'll show you what an automation for it would look like.
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